Refund policy

Return and Refund Policy

Returns

We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused and in the same condition in which you received it.

To request a return, please contact us at casey@Charmingfaith.com before sending your item back. Items returned without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Personalized and Custom Items

Because personalized and custom items are made specifically for you, they cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order. This includes items customized with a monogram, embroidery choice, or other requested personalization.

Damages and Order Issues

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible at casey@Charmingfaith.com so we can make it right.

Sale Items and Gift Cards

Final-sale items and gift cards cannot be returned.

Exchanges

We do not offer direct exchanges. If your return is approved, you may return the eligible item and place a new order for the item you would prefer.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have additional cancellation or return rights under applicable law. These statutory rights are not affected by the policy above.